Pos Malaysia: Leadership Lessons in Crisis Management

Viral post - it can make someone famous instantly and it also can kill a brand instantly.

There has been a viral post recently about some of the Pos Malaysia general worker throwing some Poslaju parcel while shipping it to the consumer. It creates a mixed reaction towards the general public and majority gave some bad comment about it.

Recently, Pos Malaysia created a video to counter the viral post that has shifted the perception towards their brand. However, the way the CEO handles the situation provides us (or at least me) some lessons in leadership.

Here are some of the lessons that come to my mind after viewing the video:

Leading Effectively in the 21st Century - What can we learn from Top Companies for Leaders?

Leading in the 21st century could not only rely on 20th century wisdom. The environment is changing. The new reality is that we are living in a VUCA environment - volatility, uncertainty, complexity, and ambiguity.

AON Hewitt did a study on Top Companies for Leaders® and find out that top companies have certain characteristics:

1. They have self-aware leaders  who understand their personal strength and weaknesses, and use this information to become more effective leaders of others.

2. Build resilience in their leaders through stretch experience, encouragement and support for taking risks.

3. Identify and build engaged leaders who connect strongly with their people, and the team to organization's purpose and mission.