Pengalaman Bukan Penentu

1. Masa saya bermula menjadi trainer, saya sebenarnya agak struggle. Ramai yang menawarkan saya untuk bekerja dibawah syarikat mereka. Saya memang menghargai mereka, tetapi saya membuat keputusan untuk membangunkan syarikat saya.

2. Salah seorang yang mengajak saya bekerja untuk syarikat beliau adalah bekas HR Director sebuah organisasi korporat yang terkemuka. Beliau baru sahaja menubuhkan syarikat latihan beliau dan kepakaran saya mungkin diperlukan dalam syarikat tersebut.

3. Pada ketika itu, beliau menjemput saya untuk bekerja dibawah beliau dan saya masih ingat kata-kata beliau, "Awak kena follow orang sementara mencari pengalaman. I have been there, done that! So you should follow people like me."

4. Saya berkata, saya boleh bantu beliau mana yang termampu tetapi saya tak mahu bekerja dibawah syarikat beliau.

Competency or Racist?

1. One of the recent issues was many employers put the ability to converse in Mandarin as part of the condition in jobs application. And there was a study done to investigate the issue of the racial factor in getting a job in the private sector. In that survey, they created 7 faked resumes with almost the same qualifications, age, and experience. The only difference is the race and they photoshopped the same picture to look like different races. The outcome? Chinese have the highest number on call for interviews.

2. This study has created mixed reactions from the public. Many of them accused that employers are being racist (of course this might refer to the Chinese based organization). They look at the race factor as compared to the competency of the applicants.

3. Is it true? I might have a different opinion on this. And I am going to share my views from a Malay lense.

4. First of all, let's look at the Malay based companies? Aren't they also will prioritize hiring Malay first before any other races? In my observation, Malay based companies will hire Malay first. To me, this is a normal reaction. When we help people, we always wanted to help people who are closest to us first. We will help our family members first, our relatives, and our closest friends before we open it up to the public.

5. Secondly, it is all about perception. We have to accept the fact that people have perception. And we will always make our judgment based on our perception. We have perception towards the westerners, we have perception towards the Japanese, we have perception towards the Bangladeshis. And they too have a perception towards Malay.

3 Lessons from Gary Vee

Recently I attended the National Achievers Congress 2019: Unlock Your Potential organized by Success Resources. Some of their keynote speakers are Gary Vee and Grant Cordone. Both of them are great in their own way.

If you don't know who Gary Vee or Gary Vaynerchuk, is someone who have the authority in the social media platform. He shared a lot of wisdom in many platform to spread out some message and building personal branding. The speech was awesome and indeed many lessons that I picked up. And today I am going to share with you 3 things that I learn from him during the session:

1. The reason why people cannot be a good leader is because they have selfish expectation to their employee

Most of the time people will assume when they are a leader, they have the rights to ask their people to do something for them. That is not true. It might sound counter-intuitive, but when we are a leader our role is to serve our people.

We heard a lot of cases that people resigned because of their MANAGER. That is because when people are being promoted as a manager, they tend to think that they deserve the position and ask people to do things as per their expectation. The employee is being paid and they are obligated to do as being told. Well that might be true towards a certain extend, but in today's world not anymore.

Hotel dan Coach

1. Tahun 2012, semasa saya menjalani certification DC di Bali, salah seorang peserta berpengalaman 10 tahun dalam industri perhotelan. Saya masih ingat beliau berkata, bila sebut hotel sepatutnya ia adalah satu industri hospitaliti. Layanan baik yang membuatkan hotel mahal.

2. Ketika itu saya dapat satu distinction, sepatutnya ada perbezaan diantara hotel, motel atau rumah tumpangan. Hotel bukan sekadar bilik tidur, tetapi layanan bagaimana kita disambut.

3. Dan saya mula perasan pada ketika itu, lambakan 'budget hotel' di Malaysia yang sepatutnya tidak digelar hotel kerana tiada elemen hospitaliti. Yang jaga kaunter muka masam, tiada penyambut tetamu, beg kena angkat sendiri.

4. Tetapi apabila saya perhatikan lebih lanjut, apa yang saya perasan, hotel yang sebenar tidak menggunakan perkataan 'hotel' dalam jenama mereka. Mereka tak perlu declare mereka adalah hotel.

5. Contohnya, Hilton, Marriott, Le Meridien, Holiday Inn, Thistle, juga hotel baru seperti Aloft, Four Seasons. Mereka tak perlu letak Hilton Hotel, atau Le Meridien Hotel pada signage mereka.

Komunikasi Warna - Perjalanan Penuh Liku

Komunikasi Warna telah diterbitkan pada Januari 2019. Tetapi perjalanan buku ini sebenarnya bermula pada tahun 2013 lagi.

Selepas saya membuat keputusan untuk berhenti kerja, salah satu KPI yang saya tetapkan untuk diri saya adalah dengan menulis sebuah buku. Pagi petang siang malam saya bertungkus lumus menulis. Bahkan saya masih ingat, semasa menunggu kereta diservis, saya bersama laptop menulis buku pada ketika tersebut.

Selepas siap menulis, saya pun pergi mencuba nasib kepada penerbit buku. Ada beberapa yang saya cuba untuk berhubung. Kebanyakkan tidak memberikan maklum balas. Dan salah satu daripadanya apabila saya menelefon pejabat, mereka bertanyakan manuscript. Saya jawab saya boleh emailkan. Sebelum itu, beliau bertanya penulisan saya berkenaan apa? Jawab saya Colored Brain. Terus beliau merespond, tajuk kamu ni tak boleh dijual. Saya kata, tapi puan belum tengok manuscript saya lagi. Katanya, takpe lah. Sebab tajuk kamu tu memang tak boleh dijual.

Tahun 2014, atas undangan salah seorang sahabat, saya menghadiri Open House Raya beliau di Shah Alam. Dan salah seorang jemputan beliau adalah pengasas kepada syarikat penerbit tadi. Saya pun sangat ghairah kerana beliau duduk makan di sebelah saya yang kebetulan kosong pada ketika itu.