7 Rahsia komunikasi oleh Dr. Zakir Naik

Kebelakangan ini Dr. Zakir Naik telah menjadi sebutan oleh kebanyakkan rakyat Malaysia. Semua ini gara-gara pembatalan program beliau di UTeM setelah diumumkan oleh ketua polis negara atas sebab-sebab tertentu, dan ia menjadi viral di laman media sosial.

Memang Dr. Zakir Naik merupakan salah seorang communicator yang hebat. Beliau dapat berbicara dengan persuasif sehingga ramai orang pasti akan terpegun dengan cara beliau berdebat dan berkata-kata. Mungkin ramai yang gemar mendengar beliau berhujah secara langsung dihadapan ribuan penonton. Kali ini saya ingin mengupas video dibawah dan berkongsi beberapa isi penting dan teknik yang digunakan beliau dalam berhujah, semoga ianya akan menjadi pengajaran buat kita, Inshaallah.

1. Listen attentively - mendengar dengan penuh perhatian dan minat
Apabila seseorang bertanyakan soalan, kebanyakkan orang mendengar untuk menjawab soalan tersebut. Apa yang Dr. Zakir lakukan adalah dengar dengan penuh perhatian dan minat di mana anda boleh lihat daripada 'eye contact' beliau kepada si penanya soalan. Kemahiran mendengar bukan sahaja memahami apa soalan yang ditanya, tetapi juga memahami perspektif si pendengar.

2. Acknowledge the question is good - mengiktiraf soalan yang dikemukakan itu adalah bagus.
Soalan yang baik adalah sangat subjektif. Walau apa juga soalan yang diajukan, tiada istilah soalan bodoh. Ini kerana perspektif seseorang itu sangat berbeza dengan perspektif kita. Dalam erti kata lain, kita mempunyai realiti kehidupan yang berbeza. Mengiktiraf soalan itu soalan yang baik menunjukkan kita faham kenapa beliau bertanyakan soalan tersebut dan penting untuk ianya dijawab.

3. Repeat the question - Ulang semula soalan yang ditanya
Mengulang kembali soalan mempunyai satu kuasa yang sangat persuasif. Banyak kajian telah dijalankan tentang perkara ini. Dalam NLP ia dipanggil matching and mirroring. Social scientist pula memberi gelaran mimicking. Dalam satu kajian yang dijalankan terhadap restoran, mereka membuat kesimpulan bahawa mereka yang ulang kembali menggunakan perkataan (keyword) yang sama dengan pelanggan yang membuat order, mereka mendapati kadar tips yang diberikan meningkat sebanyak 70%. Ianya seolah-olah memberitahu subsconcious mind - "you understand me!"

How to be successful learning from nature

Most people wanted to become successful. And most of us have a different definition of being successful. But how do we really become successful?

If we learn from the nature we might be able to find the answer. Think about it, nothing in nature lives for itself.

• Rivers don't drink their own water. 
• Trees don't eat their own fruit. 
• The sun doesn't shine for itself. 
• A flower fragrance is not for itself. 

The rule of nature is how much value we can provide to others. The more value we can provide to others, the more contribution that we do, that is the true measure of success in life.

What is your definition of success?
What value do you provide to others?

How to make important decisions in life?

Life is about a series of decisions. Think about it, everything we do everyday involve decision making. Even what makes you read this blog is also a decision that you made probably a few seconds ago.

Research shows that when it comes to regret, 3/4 people regret things that they have never done before. Which means only 1/4 people is actually regret of things that they did, either failure or perhaps some silly things that they have done in their life.

One of the ways that I normally use in my training sessions is what I called visualization technique. Our mind is so powerful as compared to other creatures. We can bring our mind to the future or the past. We can just imagine things.

#SayaPejuang ...adakah anda seorang pejuang???

Sahabat saya Ahyat sedang berkongsi tentang erti pejuang

Satu perkara yang dikongsikan dengan saya pada pagi ini adalah tentang perjuangan. Ramai yang menyebut tentang perjuangan, tetapi adakah mereka sedar apakah itu perjuangan?

Siapa itu pejuang?
Mengapa kita perlu jadi seorang pejuang?

Jawapan ringkas: Seorang pejuang tidak takut akan bahaya.

Seorang pejuang tidak akan menyerah kalah apabila keadaan menjadi sukar.
Bagaimana kita boleh ambil konsep ini dalam perniagaan? Ramai yang berpendapat 2016 adalah tahun yang sukar. Dengan kejatuhan nilai ringgit, kejatuhan harga minyak, peningkatan kos sara hidup, dan pelbagai lagi. Ramai yang tidak jelas akan matlamat sudah tentu akan beralih arah dalam menjalankan apa juga perniagaan.

Tetapi seorang pejuang akan teruskan perjuangan mereka kerana ada sesuatu yang memberikan tenaga umpama dynamo di dalam badan. Mereka tidak akan keluar daripada masalah tersebut untuk mencari peluang yang lain, sebaliknya mereka akan terus memperjuangkan apa yang mereka perjuangkan selama ini, kerana mereka ada tujuan (Purpose). Tujuan inilah yang memberikan satu tenaga dari dalam - The BIG WHY.

Duit sebagai faktor motivasi?
Mungkin ramai menganggap duit adalah satu faktor motivasi. Saya bersetuju, tetapi saya tidak bersetuju sekiranya duit dianggap motivasi paling utama. Ungkapan 'cash is king' hanya benar dalam situasi-situasi tertentu.

Leading Effectively in the 21st Century - What can we learn from Top Companies for Leaders?

Leading in the 21st century could not only rely on 20th century wisdom. The environment is changing. The new reality is that we are living in a VUCA environment - volatility, uncertainty, complexity, and ambiguity.

AON Hewitt did a study on Top Companies for Leaders® and find out that top companies have certain characteristics:

1. They have self-aware leaders  who understand their personal strength and weaknesses, and use this information to become more effective leaders of others.

2. Build resilience in their leaders through stretch experience, encouragement and support for taking risks.

3. Identify and build engaged leaders who connect strongly with their people, and the team to organization's purpose and mission.

Problem Solving vs Problem Finding

I read an article of what employers want from the graduates. And one of the answer is problem solving skills. Is problem solving still the critical skills that industry really want?

There is an interesting research that explains this. In his book - To Sell is Human, Daniel Pink explain on a study by the Conference Board -  a well regarded Business Group in the US. They provide a survey to Employers and Education Superintendent, and asked them to rate the cognitive capacities that are most important on today's workforce.

Interestingly, both group are not on the same page. Education superintendent ranked 'Problem Solving' as no.1 but the employer executives ranked that as no. 8. They ranked the most important skills are 'Problem Identification.'

5 Marketing Lessons that I learned from Jay Abraham

"There are only two things in a business that make money - innovation and marketing. 

Everything else is cost."

- Peter Drucker

A photo of me with a replica of Jay Abraham

I attended a session with Jay Abraham, the legendary marketing guru. Some might called him the marketing wizard because of his ability to think of marketing strategies in any kind of business. While I posted some of the photos on the social media, some of my friends were asking me, "what did you learned from Jay Abraham?" 

To answer that questions, I decided to create this post so that it will benefits more people. I list down 5 most important lessons that I learn from that session.

1. Force Multiplier Effect
This is a strategies that Jay mentioned he model it from the military. Imagine you are in military, your enemy will have a certain kind of defence. It is not easy to break through that defence. But if you have a strategy to attack from multiple angle, you might have a better results.

This is what Jay means by Force Multiplier Effect. They attack the enemy from many force.
The goal is for that combined effect destroy the resistance.